Get to know Andavo

Getting started with the Andavo traveler app 

Welcome to Andavo. Your trips, your traveler profile, your payment cards and a Christopherson advisor all live in one place — on your phone or in a browser.

This guide covers all you need to know about Andavo and what you'll find once you're there.

Andavo keeps all your travel details—reservations, spend, preferences, and more—organized in one place, with live updates every step of the way. 

Simplify business travel with: 

1. One simple, live itinerary 

2. Easy profile management 

3. Instant notifications 

4. Payment card management 

5. Live chat.

Your travel administrator creates your Andavo account. Once it's set up, sign in with your work email.

On your phone

1. Download the mobile app from the App Store:

   Download iOS app →

   Download Android app →

2. Open the app and select sign in. 

3. Enter your credentials to log in. 

In a browser

1. Navigate to https://app.andavo.com/

2. Click sign in and enter your credentials. 

Your home page shows your upcoming trips and any notifications about them. From here you can open a trip, look back at past ones, update your profile, manage your payment cards, and reach an advisor.

One thing worth knowing up front: your itinerary shows you everything, but changes to a booking are made by an advisor rather than from the itinerary screen. Message one and they'll handle it.

For more information on everything included in the traveler experience, click here.

My trips

With Andavo, every flight, car rental, and hotel booking appears on a single chronological itinerary — whether an advisor booked it, you booked it through your company's booking tool, or you forwarded it in yourself.

Get live updates on gate changes, check-in times, pickup locations, and more—so you’re always a step ahead.

Import a booking 

Booked a flight, hotel or rental car outside Andavo? Add any outside bookings to your trip with no hiccups. Just forward your reservation to plans@andavo.com, and your booking will be automatically added to your trip. 

Learn how →

Follow a flight (mobile app)

Track any trip so pickups, meetings, and connections are easy. And with instant notifications, you’re always in the know. 

My profile 

Keep all your details organized and up to date. Set travel preferences, manage personal information, and store payment methods—all in your traveler profile. 

• Edit your profile on the go
  
  Add legal ID, loyalty numbers, TSA Redress details, your Known Traveler Number and more. So every booking has your traveler information ready to go. 

  What you save flows through to the booking tools automatically, so you're not re-entering it every trip.

  A few fields are locked to your travel administrator: your name, your work email, and your company's internal identifiers. Those establish who you are in the booking systems. If one needs to change, ask your administrator.

• Andavo Wallet
  
  Keep payment methods organized, and set preferred cards for flights, hotels, car rentals, and more.  

  If your company has set a standard form of payment, you'll see it in your wallet.

Notifications

Andavo notifies you when something affects a trip you're on: a gate change, a delay, a cancellation, an arrival update, or a weather or security event that intersects your itinerary.

Notifications are targeted rather than broadcast. If it doesn't touch your trip, you won't hear about it.

Push notifications are delivered through the Andavo mobile app.

Excellent support

Advisors are available 24 hours a day, 365 days a year — every channel, not just phone, and not only in an emergency.

• Chat or text an advisor from the Andavo mobile app. You're messaging a real advisor, not a bot, and your conversation history stays with you. An advisor can change an existing booking or arrange a new one right there in the chat.

• Call or email an advisor for anything you'd rather not type. Use the contact details your travel administrator has given you.

Chat and text live in the mobile app. On the web, reach an advisor by phone or email.

No matter how you prefer to get answers to your questions, Andavo provides a seamless and convenient travel support experience.

• What if I've never had a password or don't remember my Andavo credentials? 

  For both mobile and desktop: 

  1. When you open the app or visit the Andavo website, select sign in, which will take you to the login page. 

  2. Click on can't login to your account. 

  3. Enter the email associated with your organization. 

  4. You will receive an email with a link to set your password. 

  5. Follow the link, set your password, and log in successfully. 

• What if I do not receive the email to set my password? 

  1. Make sure you are using the correct email associated with your organization. 

  2. If you still do not receive the email, contact your travel administrator within your organization for assistance. 

• What if I forgot my password?
  If you forgot your Andavo password, you can reset your password in the mobile or web app. This will create a new password specifically for your Andavo account. Note: It will not change your Andavo password.

• What if I can't login?
  If you can't login, you can reach out to our team at feedback@andavo.com to get support with troubleshooting any issues.

• How does Andavo works with Concur or Deem?
  Andavo works with products from our trusted partners, Concur or Deem. With the Andavo traveler app, team members can view bookings made in Concur, Deem, or through an advisor in one place. We also have Single-sign on so you can directly login to book your travel yourself.

For any other questions, feel free to reach out to your organization's travel support team.