Managing your travel profile
Your travel profile is the foundation of every trip we book on your behalf. Our advisors and our booking systems use it to ensure your reservations are made under your legal name, your loyalty numbers are applied, your preferences are honored, and government identification requirements are met.
Keeping your profile accurate means fewer errors at check-in, faster bookings, and a better experience every time you travel.
How to update your profile
You can manage your travel profile in two ways: through the Andavo Traveler mobile app or through the web interface. Both give you full access to your personal information, travel preferences, loyalty numbers, and travel documents.
What happens when you change something
Most changes take effect immediately. They also flow automatically to the booking systems our advisors work in, and — if your program uses Concur — your profile stays synced with it in both directions. You don't need to tell anyone or send an update by email.
Two things worth knowing:
Your travel administrator can also edit your profile. They set it up in the first place and can maintain it alongside you.
This doesn't reach your HR system. Your travel profile and your employer's HR records are kept separate on purpose, so updating something here won't update it there — and vice versa. If your legal name or contact details have changed with your employer, tell HR as well.
Fields your administrator controls
Three fields are locked and can only be edited by your travel administrator:
Your legal name
Your work email address
Your company's internal identifiers
These establish who you are in the booking systems, so they're protected from accidental or unauthorized edits. If one needs to change, ask your administrator.
Required information: TSA compliance
The Transportation Security Administration (TSA) requires that specific personal information on your ticket match your government-issued ID exactly. The following three fields are required in your travel profile and must be kept current and accurate:
Field | Why it’s required |
Full legal name | Must match your government-issued ID exactly (first, middle if applicable, and last name). Used for TSA Secure Flight screening on every domestic and international flight. |
Date of birth | Required by TSA for Secure Flight passenger prescreening. Must be entered in your profile as MM/DD/YYYY. |
Gender | Required by TSA for Secure Flight prescreening. Select the gender that matches your government-issued ID. |
Important: If your legal name has recently changed (e.g., due to marriage or a legal name change), please contact your travel administrator to update your profile before your next trip. Mismatched names can cause issues at check-in or TSA screening.
Optional but recommended information
While not required, the following information significantly improves your travel experience and reduces friction at the airport. We recommend completing as much of your profile as possible before your first trip.
Travel Security Programs
Known Traveler Number (KTN): Your TSA PreCheck number. When stored in your profile, it is automatically added to your reservations, enabling expedited security screening at participating airports.
Redress Control Number: Issued by the Department of Homeland Security (DHS) if you have previously experienced misidentification issues at security or customs. If you have a Redress number, entering it in your profile helps prevent delays.
Passport and legal ID
Required for international bookings. With your passport number, country of issue, and expiration date on file, an advisor can book international travel for you without asking for your documents each time.
Keep an eye on the expiration date yourself.
Many countries require six months' validity beyond your travel dates, and some airlines will deny boarding without it. Check yours before booking international travel. If it's close, update your profile as soon as the new passport arrives.
Loyalty program numbers
Adding your loyalty program numbers ensures you receive credit for every trip. Your numbers sync automatically to your bookings, so you don’t need to provide them at check-in or during booking.
Frequent flyer numbers (all airlines you fly)
Hotel rewards program memberships
Car rental loyalty memberships
Travel preferences
Your preferences help our team and booking systems make selections that match your comfort without having to ask each time.
Seat: aisle, window, exit row, or no preference
Meal: special dietary needs or meal selections for qualifying flights
Airline: preferred carriers when multiple options are available at similar cost and timing
Payment cards
Your cards aren't in your profile — they're in Andavo Wallet, where you can store several and choose which one is used for flights, hotels, and car rentals.
Questions about your profile? Contact your travel administrator or reach out to our support team for assistance.