Finding and understanding your trip receipts

Every trip in Andavo has a receipt that gives you a full breakdown of charges, organized by vendor. This receipt helps you see what’s been booked, what’s been charged (when applicable), and how everything fits together. It's perfect for expense reporting, reconciling charges, or just double-checking your trip costs.

Use it for expense reports, to reconcile charges against your card statement, or to check what a trip actually cost. No hunting through email, and no need to ask your travel administrator.

The Invoices tab lives inside every trip in the Andavo traveler app. It gives you a clear and organized view of all charges for that trip, including:

• Vendor (with logo)

• Ticket or confirmation number

• Base fare and taxes

• Payment method (last 4 digits of card)

• Timestamp

No more hunting through emails or calling your travel manager. Everything is in one place.

You can view your trip receipt by:

• Open a trip and select the Invoices tab. You'll see every charge for that trip, organized by invoice date.

This works the same way in the Andavo mobile app and in your browser — you can pull a receipt at the gate as easily as at your desk.

1. Open the Andavo traveler app and navigate to your trip

2. Click the Invoices tab

3. Review your charges, organized by invoice date

4. Download what you need:

   • Individual invoice PDF - for a single booking

   • Combined receipt PDF - all invoices for the trip in one file

5. Upload the PDF to your expense tool (Concur, PayHawk, MobileXpense, etc.)

Receipts are grouped by vendor, not by booking type. Book flights with Delta and American on the same trip and each gets its own section.

Each vendor section shows:

• The vendor name

• Charges — subtotals, taxes, nightly rates, or fare breakdowns

• Invoice numbers and dates

• Traveler details

Depending on what was booked, you may also see:

• Ticket numbers, for flights and service fees

• The date each charge was processed

• Payment details — the amount paid and the last four digits of the card

Those last four digits are there on purpose: they're what lets you match a line on your receipt to a line on your card statement.

If your travel program has set them up, you may also see Department and Trip Purpose on your invoices. Those come from your organization's settings and carry through to the PDF.

Airfare sections give a complete picture of each traveler’s flights, including:

• Flight routes and dates.

• Ticket numbers.

• Fare breakdowns- base fare, taxes, fees.

• An invoice for each booking or change.

• Payments made, including card details.

Receipts also reflect what changed after you booked:

Unused ticket credits show the value still available to you. Worth a look before you rebook — an advisor can apply a credit you'd forgotten about.All this info is kept in one place so you can track exactly what was paid or credited across your trip history.

Service fees appear as their own line, showing:

• The ticket number or booking the fee applies to.

• Date and amount charged.

• Payment details, if applicable.

Fees only appear if they were charged and processed through Andavo.

Hotel and rental car amounts come from the booking system rather than from the vendor, so your final charge may differ slightly — a resort fee, a fuel charge, an extra night. You'll see a disclaimer on those line items.

Flights are different: those amounts are the actual ticketed fare.

Older trips may be incomplete. Booking systems drop trip details some time after travel, so receipts for older trips can be partial or missing. Recent trips are the reliable ones.

You see your own receipts. Travelers see their own invoices. If you need receipts for someone else — because you book for a team, for instance — your travel administrator can pull them.

Can I access my receipts from my phone?

Yes. The Invoices tab is in the Andavo mobile app, with the same view and the same downloads as the browser.

Will these work with my company's expense tool?

Yes. Andavo's receipts are built for upload into any expense system — Concur, PayHawk, MobileXpense and others. Download, then upload.

There's no invoice for an older trip. Why?

Invoice data for older trips is often incomplete — booking systems remove trip details after travel. If you need a receipt for a past trip, ask an advisor and they'll see what can be retrieved.

Can I see another traveler's receipts?

No, each traveler can only see their own invoices. If you need to access receipts for another traveler, contact your travel admin.

If something looks off, or you need help interpreting a receipt:

• Reach out to your travel manager or support team.

• Or contact us directly through feedback@cbtravel.com.

We're here to help you make sense of it all!