Andavo Travel AI Connector Support

Help with connecting, disconnecting, searching, reviewing, or reporting an issue with the Andavo Travel connector in ChatGPT or Claude.

Use this page for help with the Andavo Travel connector in ChatGPT or Claude.

• Submit a help-center request: https://christopherson-knowledge-base.frontkb.com/en/contact-us

• Email: feedback@andavo.com

• For an existing reservation, use your organization's normal Andavo travel support or emergency-travel channel.

To help us investigate, provide:

• whether you used ChatGPT or Claude;

• the approximate date, time, and time zone of the problem;

• the action you attempted;

• the destination, travel dates, and service type when relevant;

• the exact error message; and

• a screenshot with personal or confidential information removed.

Do not send your password, OAuth access token, payment-card information, passport number, Known Traveler Number, redress number, or other unmasked government identifier.

If the connector does not connect:

1. Confirm that you can sign in to https://app.andavo.com/ with the same Andavo account.

2. Confirm that your employer's travel program permits connector access.

3. Disconnect the Andavo Travel connector in ChatGPT or Claude.

4. Start the connection again and complete authorization on the Andavo-hosted page.

5. If the problem continues, contact support and include the error and time.

• Check the traveler, dates, airports or locations, currency, and requested service.

• Prices and availability can change between requests.

• Client policy, traveler eligibility, supplier coverage, or missing trip data can limit results.

• Verify confirmed travel in the Andavo itinerary and supplier confirmation.

Booking and supported profile updates are available through supported ChatGPT and Claude actions. They require review and explicit confirmation. Client configuration, traveler permissions, administrative controls, feature flags, and backend validation can still prevent an action.

If a reservation was confirmed but is missing or incorrect, contact your organization's travel support team. Do not repeat a booking request until support confirms whether the first request created a reservation.

Disconnect Andavo Travel in the AI platform's connector or plugin settings. If you suspect unauthorized use, also secure the affected accounts and contact support immediately.

Disconnecting does not cancel confirmed travel or delete durable Andavo and supplier records.

For access, correction, deletion, or other privacy requests, email webmaster@cbtravel.com.

Do not send sensitive credentials or travel-document numbers by email.