Terms of Use for Andavo Travel AI Connectors

Terms that apply when a traveler connects ChatGPT or Claude to an Andavo traveler account.

These terms apply when you use the Andavo Travel connector with an OpenAI or Anthropic service. They supplement the terms, client agreements, travel-program rules, and supplier terms that otherwise apply to your Andavo account and travel. If these connector terms conflict with an agreement between Andavo and your employer or travel-program sponsor, that agreement controls to the extent of the conflict.

You may use the connector only if:

• you have an active Andavo traveler account;

• your organization permits your use of the connector;

• you are authorized to act for the traveler account you connect; and

• your use complies with applicable law, your employer's travel policy, the AI platform's terms, and applicable supplier rules.

Do not connect or attempt to access another person's traveler account.

The connector can retrieve relevant information from your Andavo account and search live travel inventory. ChatGPT and Claude can support eligible booking and profile-update actions after review and explicit confirmation.

Capabilities can vary by platform, client, traveler, supplier, destination, and travel policy. We can add, remove, suspend, or change connector functions.

Travel offers, prices, availability, schedules, and rules can change at any time before confirmation. A displayed offer is not a confirmed reservation.

Before confirming a supported booking, review the traveler, itinerary, dates, price, currency, fare or rate rules, cancellation terms, and trip assignment. When you explicitly confirm an eligible booking, you authorize Andavo to submit the reservation to the applicable travel provider. The confirmed booking can create payment, cancellation, change, no-show, or other obligations under your travel program and the supplier's rules.

The connector does not accept raw payment-card details in conversation. Payment and guarantee methods are handled through approved Andavo and supplier systems.

Contact your organization's travel support team to change or cancel a confirmed reservation. Telling an AI platform to forget a conversation or disconnecting the connector does not cancel a reservation.

On supported connector actions, the connector can preview and apply changes to a limited set of self-service profile fields after your confirmation. Review the proposed change before you approve it.

Passport and other travel-document identifiers, Known Traveler Number, redress information, payment methods, roles, and client assignment are not editable through the connector.

An AI platform chooses when and how to call connector tools and can summarize tool results. AI-generated text can be incomplete, delayed, or wrong. The authoritative record for a confirmed trip is the Andavo itinerary and the applicable supplier confirmation.

Do not rely on an AI response as legal, immigration, medical, safety, tax, or financial advice. Verify critical travel requirements with an authoritative source.

Keep your Andavo and AI-platform accounts secure. Enter Andavo credentials only on the Andavo-hosted authorization page. Do not paste passwords, access tokens, payment-card data, or unmasked government or travel identifiers into a chat. Notify support promptly if you believe an account or connector authorization has been misused.

You must not use the connector to:

• access, infer, or modify another person's account or travel data;

• make a fraudulent, unauthorized, deceptive, or unlawful reservation;

• bypass travel policy, approval, authentication, confirmation, rate-limit, or security controls;

• submit malware, prompt injection, or instructions intended to expose secrets or internal data;

• interfere with the service or its providers; or

• use the connector in a way prohibited by OpenAI's, Anthropic's, Andavo's, or a travel supplier's applicable terms.

We can restrict or suspend connector access to protect users, Andavo, clients, suppliers, or the service, or to comply with law.

OpenAI, Anthropic, travel suppliers, and other third parties provide services under their own terms and privacy policies. Andavo does not control the AI platform's model behavior, conversation retention, or independent services.

The connector is provided as part of an evolving travel service. It can be unavailable, delayed, or changed without notice. Do not use the connector for emergency assistance. Use your organization's approved travel-support and emergency channels for urgent help.

For connector support, email feedback@andavo.com. Do not include passwords, access tokens, payment-card details, passport numbers, Known Traveler Numbers, or redress numbers.